立即体验

放大地球以发现可供加入的泡泡。
点击泡泡了解更多信息。
发送加入泡泡的请求

社交应用去
结交真正的朋友

寻找或建立您的专属泡泡 （2 到 5 人）。
在其中进行 90天的交流。
周期结束后，您的成员将成为您的新朋友 并保持联系。

加入候补名单，成为第一批体验者。

真正的朋友不是找到的，而是相处出来的

重新发现真挚的友谊。

为什么选择 Hopen？

社交媒体将我们与成千上万的人连接在一起，但我们却从未如此孤独。置身于50多人却没有人真正交流的群聊之中，再加上成千上万“粉丝”和点赞的表面繁荣，我们都在承受真实互动缺失所带来的空虚。Hopen 将把建立深厚而持久友谊的力量重新交还给你。

顺其自然地创造真实连接

Hopen 会创建由 2 到 5 人组成的短暂 bubble。请在这 90 天里活在当下。通过限制群体规模，我们迫使真实而深入的互动发生。我们保证你的 bubble 会成为真正亲密的茧，因为没有全体一致的投票，任何人都无法加入其中。

用 90 天结识一生挚友

每个 bubble 的生命周期都是 90 天。这种紧迫感赋予互动一种独特而专属的性质。正因为你知道它终将结束，你才会更尽情地活在这个 bubble 里。

上线即支持 52 种语言

Hopen 通过提供前所未有的语言可达性，重新定义了社交连接：支持 52 种语言，覆盖超过 70 亿以母语交流的潜在用户。无论你是想探索新的文化，还是想与所爱的人保持联系，Hopen 都真正会说你的语言。

革命性的 3D 界面

Hopen 拥有独特的 3D 界面，被称为 Bubble globe（气泡地球仪）。探索世界，发现您附近或全球各地的气泡。这种沉浸式的体验改变了您寻找和连接气泡的方式，让社交探索变得更加直观。

一款尊重隐私的地图

与那些精确到米追踪你的应用不同，我们的地图会模糊你的位置，并且只会以 100 公里的跨度更新。它以加入时间最长的成员为锚点，在不损害你的安全与隐私的前提下，营造出一种地理归属感。你可以安心地搜索并加入 bubbles。

非同寻常的功能即将上线

我们正在准备一项全新的功能，它将彻底改变我们的交流方式，拉近人与人之间的距离。敬请期待这个史无前例的公告。

联系我们

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隐私政策

Last Updated: March 17, 2026 — Version 1.0

Executive Summary — Plain Language Overview

This summary highlights our most important data practices. Please read the full policy below for complete details.

What we collect

Account info, content you post, usage data, device data, location (if permitted), and data from third-party integrations. Full details in Section 2.

Do we sell your data?

No. We do not sell your personal information to third parties.

Do we share your data?

Yes — with service providers (hosting, analytics, moderation), and as required by law. We do not share with advertisers without your consent.

Your key rights

Access, correct, delete, and port your data. Full details in Section 12.

How to delete your account

Go to Settings > Account > Delete Account inside the app. All data deleted within 90 days.

Minimum age

13 globally (16 in EEA/UK; 14 in Quebec for enhanced consent). We do not knowingly collect data from children below the applicable minimum age.

Questions?

Contact our Privacy Officer at privacy@hopenapp.com or our DPO (EEA/UK) at dpo@hopenapp.com.

1. About This Policy

Hopen Technologies Inc. ("Hopen", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Hopen mobile application and website (hopenapp.com) (collectively, the "Services").

This Policy applies to all users of Hopen worldwide. Jurisdiction-specific provisions that supplement or modify the general terms are set out in Section 15. Where local mandatory law grants you additional rights, those rights are preserved in full.

This Policy should be read alongside our Terms of Service and Community Guidelines, which are incorporated by reference.

2. Information We Collect

We collect the following categories of personal information. This table also serves as our Notice at Collection as required under the California Consumer Privacy Act (CCPA/CPRA).

CCPA Category

Data Points Collected

Purpose

Third Parties Shared With

A. Identifiers

Name, email, phone number, username, account ID, IP address, device identifiers (IDFA/GAID)

Account creation, authentication, communication

Cloud hosting, customer support, analytics

B. Personal Records

Profile photo, biography, date of birth, country of residence

Profile display, age verification, localization

Content delivery networks, moderation services

C. Protected Characteristics

Age range (inferred or provided); other characteristics only if voluntarily disclosed in profile or content

Age-gating, safety features

Not shared except as required by law

F. Internet / Network Activity

App interactions, feed engagement, dwell time, search history within the app, clickstream data

Performance analytics and safety

Analytics providers

G. Geolocation Data

Approximate location (IP-derived); precise location only if OS-level permission explicitly granted

Localized content and regional trends

Location-based service providers

H. Sensory / Biometric Data

Photos and videos you upload (may contain faces, voice). Facial recognition filters: only if explicitly enabled by you.

Content delivery, optional AR features

Content moderation services; NOT used to build biometric databases without explicit consent

I. Professional / Employment Info

Voluntarily provided in profile (employer, job title)

Profile display only

Not shared

K. Inferences

Behavioral profiles derived from usage (interests, predicted connections, content preferences)

Internal service improvement only

Internal only; aggregated insights may be shared with partners

L. Sensitive Personal Information

Account credentials (hashed), precise location (if permitted), content of direct messages, financial data (if in-app purchases), age-verification telemetry from app stores

Secure access, private communication, payment processing, child safety compliance

Strictly limited to functionally necessary service providers; never sold

Data We Receive From Third Parties

App store platforms (Apple / Google): age range and parental supervision status for age-verification compliance
Social login providers (e.g., Apple Sign-In, Google Sign-In): basic profile data if you choose to sign in this way
User-uploaded contact lists (only if you explicitly grant permission — see Section 7)

3. How We Use Your Information

We use your personal information only for the purposes set out below. We do not repurpose your data for new activities without informing you and, where required, obtaining fresh consent.

Purpose

Data Used

Legal Basis (see Section 4)

Provide and operate the Services

Account data, user content, device info

Contract

Improve and optimize the Services

Aggregated, anonymized usage data

Legitimate interest

Moderate content and enforce safety policies

User content, messages (automated scanning), account data

Legal obligation / Legitimate interest

Detect fraud, abuse, and security threats

IP addresses, login data, behavioral signals, device fingerprints

Legitimate interest / Legal obligation

Communicate with you (service notices, marketing)

Email, phone number, push notification token

Contract / Consent

Process in-app purchases and subscriptions

Payment data, transaction records

Contract / Legal obligation

Comply with legal obligations and law enforcement requests

Any data as required by the applicable legal order

Legal obligation

Improve our Services through analytics and research

Aggregated, anonymized usage data

Legitimate interest

Age verification and child safety compliance

Date of birth, app-store-provided age range, parental consent records

Legal obligation / Legitimate interest

4. Legal Basis for Processing

We process your personal data on the following legal grounds. We apply the most appropriate basis for each specific processing activity as mapped in Section 3.

EEA / UK users: Legitimate interest is never used as a blanket basis for intrusive profiling. We conduct Legitimate Interest Assessments (LIAs) for all activities relying on this basis and these are available on request.

Contractual necessity: processing required to deliver the Services you have requested (account creation, content delivery, messaging).
Legitimate interests: processing necessary for our legitimate business interests (fraud prevention, security, improving our Services) where those interests are not overridden by your rights and interests. We carry out a balancing test before relying on this basis.
Legal obligation: processing required to comply with applicable law, court orders, or regulatory requirements.
Consent: processing activities where we have asked for and received your clear, affirmative consent (optional features such as precise geolocation, facial recognition filters, contact syncing, and non-essential cookies). You may withdraw consent at any time without penalty via Settings > Privacy or by contacting us.

5. Cookies and Tracking Technologies

We and our partners use cookies, pixels, SDKs, and similar tracking technologies. Non-essential tracking technologies are disabled by default in compliance with confidentiality-by-design requirements. You must opt in to enable them.

6. User-Generated Content and Content Moderation

The Hopen platform is built around content you create and share. This section explains how we process that content and your responsibilities as a content creator.

What We Process

Content Type

Data Processing Activities

Legal and Privacy Notes

Photos & Videos

Automated content moderation scanning; metadata extraction (EXIF, timestamp, embedded location); optional facial-recognition AR filters

EXIF geolocation is stripped from publicly visible content. Facial recognition filters require explicit opt-in consent.

Text Posts & Comments

Natural language processing for content moderation; keyword flagging for policy violations

May inadvertently contain Article 9 GDPR special category data (e.g., health, political views). We minimize processing of such data.

Direct Messages (DMs)

Encrypted in transit and at rest. Automated spam and CSAM detection heuristics applied at the system level.

We do not read the content of your private messages for any purpose other than automated safety scanning. Law enforcement requests are handled under Section 9.

Audio & Voice

Voice notes and audio features processed for delivery and optional transcription if feature enabled.

Voice data used for biometric modeling only with explicit, separate consent.

Third-Party Content in Your Uploads

You are solely responsible for obtaining any necessary consent from third parties who appear in content you upload (e.g., photographs of other people). By uploading content containing third-party personal information, you represent that you have the right to do so and that the content complies with our Community Guidelines.

Automated Content Moderation

We use automated tools (including AI-based systems) to detect illegal content, copyright infringement, spam, and Community Guideline violations. If automated moderation results in a decision affecting your account (such as content removal or account restriction), you may request human review by contacting [legals@hopenapp.com].

7. Social Features: Contact Syncing and Friend Discovery

To help you find friends who are already on Hopen, we offer an optional contact syncing feature. This feature is strictly opt-in and governed by your device's operating system permission architecture.

How It Works

Your Controls

If you grant permission, your device's contact list is temporarily accessed by the app.
Contact data (phone numbers and email addresses) is converted into one-way cryptographic hashes (SHA-256 or equivalent) before transmission to our servers.
These hashed values are compared against hashed identifiers of existing Hopen users. Plain-text contact data from non-users is never stored on our servers.
Matched contacts are shown to you as suggested connections. You control whether to connect with them.
You can revoke contact syncing permission at any time via your device's OS privacy settings (iOS: Settings > Privacy > Contacts; Android: Settings > Apps > Hopen > Permissions).
Upon revocation, all synced contact graph data is permanently deleted from our servers within 90 days.
Disabling this feature does not affect your ability to use any other part of Hopen.

9. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

Recipient Category

Nature of Data Shared

Safeguard / Condition

Cloud infrastructure providers

All categories of user data (hosted and processed)

Data Processing Agreements (DPAs) in place; Standard Contractual Clauses for EEA transfers

Analytics service providers

Usage and behavioral data (may be pseudonymized)

Restricted to analytics purposes only; DPAs in place

Content moderation partners

Flagged User-Generated Content

Processing limited to safety purposes; strict confidentiality

Payment processors

Transaction and billing data (in-app purchases)

PCI-DSS compliant; processed under separate data agreements

Law enforcement / regulatory authorities

Any data required by a valid legal order, warrant, or subpoena

We review all requests for legality before complying; we notify users where legally permitted

Business transfers (M&A)

All user data in the event of a merger, acquisition, or asset sale

Users notified in advance; acquirer bound by this Policy or required to provide equivalent protection

Other users

Your public profile, posts, and interactions (as per your privacy settings)

You control what is public via Settings > Privacy

10. Data Retention

We retain personal data only for as long as necessary to fulfill the specific purposes for which it was collected, comply with legal obligations, or resolve disputes. The table below sets out our specific retention periods.

Data Category

Example Data Points

Retention Period

Justification

Account credentials & core identity

Email, hashed password, username, account ID

Life of account + 30 days post-deletion

Core service functionality; grace period for accidental deletion

User-generated content (active)

Posts, photos, videos, comments, profile data

Until deleted by user or account deletion

Service delivery as requested by user

User-generated content (deleted)

Deleted posts, deleted photos and audio inputs used for AI output

Maximum 30 days after deletion

System stability, abuse prevention, backup cycle

Behavioral analytics data

Clickstream, dwell time, engagement metrics

Maximum 13 months

Seasonal comparisons; regulators generally require fresh justification beyond 12 months

Direct messages

Private message content and metadata

Until deleted by both parties or account deletion

Communication service delivery

Contact graph data (synced contacts)

Hashed contact identifiers

Until permission revoked + 90 days

Friend discovery feature; deleted on revocation

Security and access logs

90 days to 6 months

Cybersecurity forensics, fraud detection, incident response

Financial / transaction records

Payment history, in-app purchase records

7 years post-transaction

Tax, accounting, and financial compliance obligations

Legal hold / law enforcement

Any data subject to a preservation request or legal order

Duration of legal hold + as required by order

Legal obligation

Age verification records

App-store-provided age range, parental consent records

Duration of account

Child safety compliance and audit trail

Right to Erasure — Technical Reality

When you delete your account or exercise your right to erasure, we initiate deletion from our primary production databases immediately. Data is purged from encrypted backup architectures during the natural overwrite cycle, which occurs within 90 days. We will confirm completion of deletion upon request. Certain categories of data (financial records, legal holds) may be retained as required by law even after an erasure request.

11. Children's Privacy and Age Verification

We take the privacy of minors extremely seriously and operate a multi-layered age verification and parental consent architecture.

Jurisdiction

Age Threshold and Requirements

Global default

Minimum age 13. Users 13-17 require verified parental consent before accessing certain features.

EEA / UK

Minimum age 16 (or lower national threshold, minimum 13). Applies to processing based on consent under GDPR Art. 8.

Quebec, Canada

Enhanced parental consent required for users under 14. Consent must be explicit, prominent, and documented.

Republic of Korea

Minimum age 14. Parental consent required for users aged 14-18.

Texas, Utah, Louisiana (US)

We receive age-range and parental supervision telemetry from Apple App Store and Google Play in compliance with applicable state age-verification laws.

Our Age Verification Architecture

If you believe we have inadvertently collected data from a child below the applicable minimum age, please contact us immediately at privacy@hopenapp.com.

We collect date of birth at account registration and use this to determine applicable age thresholds.
For users below the applicable minimum age or between the minimum age and 18, we trigger parental consent workflows within the app.
We receive age-range telemetry from Apple's App Store and Google Play's platform APIs, where available, to supplement our own age verification.
We process age-verification telemetry solely for child safety and compliance purposes. This data is retained for the duration of the account.
If we discover that a user below the applicable minimum age has registered without parental consent, we will immediately delete their account and all associated data.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights. We honor the highest applicable standard across all jurisdictions where we operate.

Right

Description and How to Exercise It

Right to Access / Know

Request a copy of the personal information we hold about you, including the categories, sources, purposes, and third parties involved.

Right to Rectification / Correction

Request correction of inaccurate or incomplete personal information.

Right to Erasure / Deletion

Request deletion of your personal information, subject to legal retention requirements. In-app: Settings > Account > Delete Account, or contact us at privacy@hopenapp.com.

Right to Restrict Processing

Request that we limit how we use your data in certain circumstances (e.g., while a correction request is pending).

Right to Data Portability

Receive your personal data in a structured, machine-readable format (JSON or CSV) and transfer it to another provider. Includes Quebec right to transfer directly to a competing service provider.

Right to Object

Object to processing based on legitimate interests, or to direct marketing at any time.

Right re: Automated Decisions

Not to be subject to a decision based solely on automated processing that significantly affects you. Request human review of any such decision.

Right to Opt-Out of Sale/Sharing

Opt out of the sharing of your personal information (CCPA/CPRA). Visit [hopenapp.com/privacy-choices] or contact us at privacy@hopenapp.com.

Right to Limit Sensitive Data Use

Limit our use of your sensitive personal information to necessary service functions only (CPRA).

Right to Withdraw Consent

Withdraw any previously given consent at any time without penalty. Settings > Privacy > Consent Management.

Right to Non-Discrimination

We will not discriminate against you for exercising any of these rights.

How to Submit a Request

We will verify your identity before processing your request. We will respond within 30 days (GDPR) or 45 days (CCPA/CPRA). We may extend this period by an additional 30/45 days for complex requests and will notify you of any extension.

EEA / UK users: If we are unable to resolve your complaint, you have the right to lodge a complaint with your national data protection supervisory authority (e.g., the Irish DPC, CNIL, ICO for UK users, or your local authority). A list of EU supervisory authorities is available at: edpb.europa.eu.

In-app: Settings > Privacy > Privacy Rights Request
Email: contact@hopenapp.com
Web form: [hopenapp.com/privacy-request]

13. Data Security and Breach Notification

Security Measures

While we implement industry-standard safeguards, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at contact@hopenapp.com if you suspect unauthorized access to your account.

Breach Notification

In the event of a personal data breach, we will:

Encryption in transit: TLS 1.2 or higher for all data in transit
Encryption at rest: AES-256 for stored personal data and backups
Access controls: role-based access, multi-factor authentication for internal systems
Regular penetration testing and vulnerability assessments
Formal cybersecurity audit program (annual, in compliance with emerging CPRA requirements)
Data Processing Agreements with all third-party sub-processors
Privacy by Design: new features assessed via Privacy Impact Assessments before deployment
Notify the relevant supervisory authority within 72 hours of becoming aware of the breach (where required under GDPR and equivalent laws)
Notify affected users without undue delay where the breach is likely to result in a high risk to their rights and freedoms
Notifications will describe the nature of the breach, the categories of data affected, likely consequences, and the measures taken or proposed to address it

14. International Data Transfers

Hopen is operated from Québec, Canada. When you use our Services, your personal information may be transferred to and processed in the United States or other countries where our servers and sub-processors are located, which may have data protection laws different from those in your country.

Transfer Mechanism

Applies To

Adequacy Decision

Transfers to countries recognized by the European Commission as providing adequate data protection.

Standard Contractual Clauses (SCCs)

EEA to non-adequate third countries (including the US). We use the 2021 EU SCCs for all such transfers.

UK International Data Transfer Agreement (IDTA)

UK to non-adequate third countries. We have executed IDTAs with all relevant sub-processors.

Swiss equivalents

Switzerland: transfers governed by Swiss-approved transfer mechanisms equivalent to SCCs.

Privacy Impact Assessments (Quebec Law 25)

All transfers of personal information outside Quebec are preceded by a documented Privacy Impact Assessment confirming adequate protection.

A list of our sub-processors and the countries to which data is transferred is available at [hopenapp.com/sub-processors].

15. Jurisdiction-Specific Provisions

The provisions in this section supplement and, where specified, take precedence over the general provisions above for users in the relevant jurisdiction.

A. European Economic Area, United Kingdom & Switzerland (GDPR / UK GDPR)

Data Controller

Hopen Technologies Inc. acts as the data controller for the personal data of EEA, UK, and Swiss users. Our EU representative (if appointed) is: [Insert EU Representative Name and Address].

Data Protection Officer (DPO)

We have appointed a Data Protection Officer. Contact: dpo@hopenapp.com.

Special Category Data

We do not intentionally collect special category data (health, political opinions, religious beliefs, biometric data for identification, etc.) unless strictly necessary and with your explicit consent. If you voluntarily include such information in your public content, this is processed solely for the purpose of delivering the Service.

Retention and Erasure

All retention periods set out in Section 10 apply. Your right to erasure is subject to overriding legal obligations. Automated deletion is triggered upon account closure.

Supervisory Authority

You have the right to lodge a complaint with the data protection authority in your country of residence. For users in the EU, a directory is available at edpb.europa.eu. For UK users: ico.org.uk. For Swiss users: edoeb.admin.ch.

B. California, USA (CCPA / CPRA)

In addition to the rights set out in Section 12, California residents are entitled to the following specific disclosures:

C. Quebec, Canada (Law 25 / Act Respecting the Protection of Personal Information in the Private Sector)

Privacy Officer

Hopen Technologies Inc. has designated a Privacy Officer responsible for overseeing compliance with Law 25 and managing privacy requests. The Privacy Officer's contact information is published below and on our website:

[Insert Privacy Officer Name, Title, and contact details here]

D. Canada — Federal (PIPEDA)

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and its ten fair information principles. All data collection purposes are identified at or before the time of collection. Data is not repurposed without fresh, informed consent. Our designated Privacy Officer (see Quebec section above) also serves as the PIPEDA accountability officer.

E. Brazil (LGPD — Lei Geral de Protecao de Dados)

If you are located in Brazil, we process your personal data in accordance with the Lei Geral de Protecao de Dados (Law No. 13,709/2018). You have the following rights under the LGPD: confirmation of processing, access, correction, anonymization/deletion/blocking, portability, deletion of data processed with consent, information about sharing, information about consequences of withholding consent, and revocation of consent. To exercise these rights, contact privacy@hopenapp.com. Our Data Protection Officer for Brazil is: [Insert DPO Brazil contact].

F. Australia (Privacy Act 1988 / Australian Privacy Principles)

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access and correct personal information we hold about you. If you have a privacy complaint, contact us first at privacy@hopenapp.com. If we are unable to resolve it, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

G. Republic of Korea (PIPA)

In the Republic of Korea, we comply with the Personal Information Protection Act (PIPA). The minimum age for use of the Services in Korea is 14. Users between 14 and 18 require parental consent. You have the right to access, correct, delete, and suspend processing of your personal information. Contact our designated Privacy Manager for Korea at privacy@hopenapp.com.

H. Japan (APPI)

In Japan, we comply with the Act on the Protection of Personal Information (APPI) and notify you of the purpose of use at the time of collection. Where required, we obtain your consent before collecting sensitive personal information. You have the right to request disclosure, correction, cessation of use, or deletion of your personal information. Contact us at privacy@hopenapp.com.

I. India (DPDPA 2023)

In India, we comply with the Digital Personal Data Protection Act, 2023. You have the right to access, correct, and erase your personal data, and to nominate a person to exercise your rights on your behalf. Contact us at privacy@hopenapp.com.

J. Germany

In Germany, the limitations on warranties and liability are subject to the mandatory provisions of German law (BGB Sections 305 et seq.). Liability for intent and gross negligence is not limited under German law.

K. France

In France, consumers retain the benefit of mandatory warranty protections under the French Consumer Code (garantie legale de conformite, garantie contre les vices caches). Nothing in this Policy limits rights afforded under the French Consumer Code.

"Do Not Sell or Share My Personal Information": We do not sell your personal information. To opt out of sharing for targeted advertising, visit [hopenapp.com/privacy-choices].
Sensitive Personal Information: You have the right to limit the use of your sensitive personal information to what is necessary to provide the Services. To exercise this right, visit Settings > Privacy > Sensitive Data Preferences.
We have not discriminated against any user for exercising their CCPA/CPRA rights.
Authorized Agent: You may designate an authorized agent to submit requests on your behalf. We will require written proof of authorization.
Shine the Light: California Civil Code Section 1798.83 entitles California residents to request information about disclosure of personal data to third parties for direct marketing. Contact contact@hopenapp.com.
Confidentiality by Default: All privacy settings are configured to the highest level of confidentiality by default. Non-essential tracking technologies require explicit opt-in.
Privacy Impact Assessments (PIAs): We conduct PIAs before any cross-border transfer of personal information from Quebec, and before implementing any new technology involving personal data (including AI/ML systems).
Biometric Data: If we implement features involving biometric identification, we will notify the Commission d'acces a l'information (CAI) at least 60 days in advance and obtain explicit, specific consent from each affected user.
Data Portability (Quebec-specific): You have the right to receive your personal information that you have directly provided to us in a structured, commonly used technological format, and to have it transmitted directly to a third-party service provider of your choice, where technically feasible.
Automated Decisions: If we render a decision based exclusively on automated processing of your personal information, we will inform you at the time the decision is communicated and disclose, upon request, the personal information used and the principal factors and parameters that led to the decision.
Minors under 14: We require explicit, verifiable parental or guardian consent before collecting or processing the personal information of users under 14 years of age in Quebec.
Penalties: The Commission d'acces a l'information may impose fines of up to $25 million CAD or 4% of worldwide turnover for serious violations of Law 25.

16. Consent Management Platform

We operate a Consent Management Platform (CMP) that allows you to review, grant, and withdraw granular consent for non-essential data processing activities at any time.

All non-essential tracking technologies (analytics SDKs) are disabled by default.
You are presented with a clear consent interface at first launch and whenever we introduce new processing activities requiring consent.
You can modify or withdraw your consent selections at any time: Settings > Privacy > Manage Consent.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
We log the date, time, and scope of all consent events for audit purposes. These records are available to you upon request.

17. Account Deletion

In compliance with Apple App Store Review Guideline 5.1.1(v) and Google Play policy, we provide a functional, easily discoverable account deletion mechanism directly within the application.

How to Delete Your Account

What Happens When You Delete Your Account

Data Category

Action on Deletion

Profile and account data

Deleted from primary systems immediately; purged from backups within 90 days

User-generated content (posts, photos, videos)

Removed from public display immediately; permanently deleted within 30 days

Direct messages

Deleted from your account; may remain in your conversation partners' inboxes until they delete them

Synced contact data

Permanently deleted within 90 days of account deletion

Financial / transaction records

Retained for 7 years as required by tax and financial law

Legal hold data

Retained for the duration of any active legal hold or preservation request

Temporary deactivation is available as an alternative to full deletion. Deactivation hides your profile and content but does not delete your data. You can reactivate your account at any time within [X] months of deactivation, after which your account will be permanently deleted.

In-app: Settings > Account > Delete Account
Email: contact@hopenapp.com

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will provide at least 30 days' advance notice via email to the address associated with your account and/or a prominent in-app notification, except where applicable law requires a different notice period.

We will update the "Last Updated" date at the top of this Policy. Your continued use of the Services after the effective date of the updated Policy constitutes acceptance of the changes.

EEA / UK users: For changes that materially affect your rights, we will seek your explicit agreement rather than relying on continued use as deemed acceptance.

19. Contact Us

For all privacy inquiries, rights requests, and support:

Post: Hopen Technologies Inc., [Insert Full Street Address]

Email: contact@hopenapp.com

服务条款

Last Updated: March 17, 2026

These Terms apply to all users globally. Where your country of residence grants you additional or different rights under local law, those rights are preserved. Jurisdiction-specific provisions appear throughout this document and in Section 14.

1. Your Relationship With Us

Welcome to Hopen (the "Platform"), provided by Hopen Technologies Inc., a company incorporated in Québec, Canada (collectively referred to as "Hopen," "we," or "us").

These Terms of Service (the "Terms") govern the relationship between you and us and constitute a legally binding agreement setting forth the conditions by which you may access and use the Platform and our related websites, services, applications, products, and content (collectively, the "Services"). Our Services are provided for private, non-commercial use. For purposes of these Terms, "you" and "your" means you as the user of the Services.

Minimum Age

You must be at least 13 years of age to use the Services. In certain jurisdictions, a higher minimum age may apply:

European Economic Area (EEA) and United Kingdom: You must be at least 16 years of age, unless the law of your EU Member State or the UK provides for a lower age of digital consent (which may be no lower than 13).
Republic of Korea: You must be at least 14 years of age.
All other jurisdictions: You must be at least 13 years of age.

Users who are above the applicable minimum age but under 18 (or the age of legal majority in their jurisdiction) may only use the Services with the verified consent of a parent or legal guardian who agrees to be bound by these Terms on the minor's behalf. By allowing a minor to use the Services, the parent or legal guardian accepts full responsibility for the minor's use.

We do not knowingly collect personal information from users below the applicable minimum age. If we become aware that such a user has provided us with personal information, we will promptly delete their account and all associated data. If you believe a child below the applicable minimum age has provided us with personal information, please contact us at: contact@hopenapp.com.

2. Accepting the Terms

By accessing or using our Services, you confirm that you meet the minimum age requirement, that you are legally competent to form a binding contract (or have obtained verified parental consent), that you accept these Terms, and that you agree to comply with them. Your use of our Services is also subject to our Privacy Policy and Community Guidelines, incorporated herein by reference.

If you are accessing or using the Services on behalf of a business or entity: (a) "you" and "your" includes you and that entity; (b) you represent and warrant that you are an authorized representative with authority to bind the entity to these Terms; and (c) your entity is legally and financially responsible for all use of the Services under your account.

If you are a minor above the applicable minimum age, your parent or legal guardian must complete the parental consent process within the Platform before you may access certain features. We reserve the right to verify parental consent and to restrict or terminate accounts where verifiable consent cannot be confirmed.

You should save a copy of these Terms for your records.

3. Changes to the Terms

We may amend these Terms from time to time — for instance, when we update functionality, combine apps or services, or when there are regulatory changes. For material changes, we will provide at least 30 days' advance notice via email to the address associated with your account and/or a prominent in-app notification, except where applicable law requires a different notice period. We will also update the "Last Updated" date at the top of these Terms.

Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance of those Terms. If you do not agree to the updated Terms, you must stop using the Services and may delete your account before the effective date.

If you are an EEA or UK resident, we will not rely on your continued use alone as consent to changes that materially affect your rights. We will seek your explicit agreement where required by applicable law.

4. Your Account with Us

To access some features, you must create an account and provide accurate, up-to-date information. You must promptly update your details to keep them current and complete.

Keep your password confidential and do not share it with any third party. If you know or suspect that any third party has accessed your account, notify us immediately at: contact@hopenapp.com.

You are solely responsible for all activity that occurs under your account.

We reserve the right to suspend or disable your account at any time if you have failed to comply with any provision of these Terms, or if activities occur on your account that would or might cause damage to the Services, infringe third-party rights, or violate applicable laws or regulations.

Account Deletion & Data Retention

If you wish to delete your account, contact us at contact@hopenapp.com. Upon deletion, we will delete or anonymize your personal data within 90 days, except where retention is required by applicable law or for legitimate purposes such as fraud prevention or resolution of legal claims. Any User Content that was shared with or re-posted by other users prior to deletion may remain accessible to those users as described in Section 7. For full details, see our Privacy Policy.

5. Your Access to and Use of the Services

Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. You may not:

Access or use the Services if you do not meet the applicable minimum age requirement or have not obtained verified parental consent where required;
Make unauthorized copies of, modify, adapt, translate, reverse engineer, disassemble, decompile, or create derivative works of the Services or any content included therein;
Distribute, license, transfer, or sell, in whole or in part, any of the Services or derivative works thereof;
Market, rent, or lease the Services for a fee or charge, or use the Services to advertise or perform commercial solicitation without our express written consent;
Interfere with or disrupt the proper working of the Services, or bypass any access restrictions or security measures;
Use automated scripts, bots, crawlers, or scrapers to collect information from or interact with the Services;
Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
Intimidate, harass, or bully another user, or promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, age, or any other protected characteristic;
Use or attempt to use another user's account without authorization, or create a false identity on the Services;
Engage in conduct that creates a conflict of interest or undermines the integrity of the Services, such as trading or soliciting fake reviews;
Upload, post, transmit, or otherwise make available:
Malicious code including viruses, trojans, worms, or logic bombs;
Unsolicited or unauthorized advertising, spam, chain letters, or pyramid schemes;
Private information of any third party, including identity document numbers, financial account details, addresses, or phone numbers;
Material that infringes any copyright, trademark, or other intellectual property or privacy rights;
Defamatory, obscene, offensive, pornographic, hateful, or inflammatory material;
Material that constitutes, encourages, or provides instructions for criminal offences, dangerous activities, or self-harm;
Deliberately provocative, trolling, or bullying content intended to harass, harm, scare, distress, or upset others;
Threats of any kind, including threats of physical violence;
Racist, discriminatory, or hate speech material;
Professional advice (medical, legal, financial, etc.) that you are not qualified or licensed to provide.

We reserve the right, at any time and without prior notice, to remove or disable access to content for any reason, including content we determine to be objectionable, in violation of these Terms, or harmful to users or the Services.

Automated Processing

Our automated systems may analyze your content to provide features such as customized results, spam detection, and malware detection. This analysis occurs as content is sent, received, and stored. Where required by applicable law (including the GDPR), you have the right to object to certain automated processing of your personal data. Please see our Privacy Policy for further details.

6. Intellectual Property Rights

We respect intellectual property rights globally and ask you to do the same. As a condition of your access to and use of the Services, you agree to the terms of our Copyright Policy. If you believe any content on the Services infringes your intellectual property rights, please contact us at contact@hopenapp.com with details of the alleged infringement.

7. Content

Hopen Content

All content, software, images, text, graphics, illustrations, logos, trademarks, service marks, copyrights, photographs, audio, videos, music, and the "look and feel" of the Services, and all intellectual property rights related thereto (the "Hopen Content"), are either owned or licensed by Hopen. Use of Hopen Content for any purpose not expressly permitted by these Terms is strictly prohibited.

Subject to these Terms, you are granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable, worldwide license to access and use the Services and Hopen Content solely for your personal, non-commercial use.

No rights are licensed with respect to sound recordings and the musical works embodied therein that are made available from or through the Service.

User-Generated Content

Users may upload, post, transmit, or otherwise make available content through the Services, including text, photographs, videos, sound recordings, and musical works embodied therein ("User Content"). Users may also overlay Hopen-provided music, graphics, stickers, and other elements ("Hopen Elements") onto User Content.

All User Content is considered non-confidential and non-proprietary. You warrant that you own, or have obtained all necessary permissions to post, your User Content, and that it complies with the standards set out in Section 5. You will be liable to us and indemnify us for any breach of that warranty.

License You Grant to Hopen

You or the owner of your User Content retain the underlying copyright. However, by submitting User Content through the Services, you grant us an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, perpetual, worldwide license to use, modify, adapt, reproduce, make derivative works of, publish, transmit, and distribute your User Content, and to authorize Hopen's service providers and partners to access and use your User Content solely as necessary to operate, improve, and promote the Services.

You further grant us a royalty-free license to use your username, image, voice, and likeness to identify you as the source of any of your User Content, subject to applicable age restrictions and local law.

EEA & UK users: To the extent this license constitutes processing of your personal data, it is based on our legitimate interests in operating the platform and/or your consent, as set out in our Privacy Policy. You may withdraw consent or object to processing at any time, subject to the terms of our Privacy Policy.

What Happens to Your Content After Account Deletion

Upon account deletion, we will cease actively displaying your User Content on the Services. We may retain copies as required by law, for safety or fraud-prevention purposes, or as residual backup copies for a limited period not to exceed 90 days. Any User Content that was shared with or re-posted by other users prior to deletion may remain accessible to those users within the Services to the extent technically necessary.

Music & Recording Artists

If you are a composer or author of a musical work and are affiliated with a performing rights organization (PRO), you must notify your PRO of the royalty-free license granted through these Terms. If you have assigned your rights to a music publisher, you must obtain that publisher's consent before granting the licenses herein. If you are a recording artist under contract with a record label, you are solely responsible for ensuring your use of the Services complies with your contractual obligations.

Feedback

Any ideas, suggestions, or feedback you send to us ("Feedback") will be treated as non-confidential. By submitting Feedback, you grant us an irrevocable, perpetual, royalty-free, worldwide license to use and exploit the Feedback for any purpose without restriction or attribution.

8. Indemnity

You agree to defend, indemnify, and hold harmless Hopen, its parents, subsidiaries, affiliates, and each of their respective officers, directors, employees, agents, and advisors from any and all claims, liabilities, costs, and expenses, including attorneys' fees, arising out of or related to: (a) your breach of these Terms; (b) your User Content; (c) your use of the Services; or (d) your violation of any law or the rights of a third party.

In some jurisdictions (including the EEA and UK), indemnity clauses may be subject to consumer protection limitations. Nothing in this section is intended to override rights you have under applicable mandatory consumer protection law.

9. Exclusion of Warranties

Nothing in these Terms shall affect any statutory rights that you cannot contractually agree to alter or waive and are legally always entitled to as a consumer under your local law.

The Services are provided "as is" and we make no warranty or representation to you with respect to them. In particular we do not represent or warrant that: (i) your use of the Services will meet your requirements; (ii) use will be uninterrupted, timely, secure, or free from error; (iii) any information obtained through the Services will be accurate or reliable; or (iv) defects in the operation or functionality of any software will be corrected.

We may change, suspend, withdraw, or restrict the availability of all or any part of our Platform for business and operational reasons at any time without notice.

10. Limitation of Liability

Nothing in these Terms shall exclude or limit our liability for losses which may not be lawfully excluded or limited by applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Subject to the above, we shall not be liable to you for: (i) any loss of profit; (ii) any loss of goodwill; (iii) any loss of opportunity; (iv) any loss of data; or (v) any indirect or consequential losses. Any other loss will be limited to the amount paid by you to Hopen within the last 12 months.

We only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for loss of profit, business interruption, or loss of business opportunity.

You are responsible for any mobile or data charges that may apply to your use of the Service.

EEA & UK users: Nothing in this section limits your rights under the EU Consumer Rights Directive, UK Consumer Rights Act 2015, or any other applicable mandatory consumer protection legislation. If you are a consumer, your statutory rights are not affected.

11. Privacy & Data Protection

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy carefully.

A. All Users

We collect, use, and share personal information as described in our Privacy Policy. By using the Services, you acknowledge that we may transfer your data internationally, including to the United States, where data protection rules may differ from those in your country of residence.

B. EEA, UK & Swiss Users (GDPR / UK GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, the following additional provisions apply:

Legal Basis for Processing

We process your personal data on the following legal bases: (i) performance of a contract (to provide the Services); (ii) compliance with a legal obligation; (iii) our legitimate interests (to improve and secure the Services, prevent fraud, and understand usage); and (iv) your consent, where required. Where we rely on consent, you may withdraw it at any time.

Your Rights Under GDPR / UK GDPR

Subject to applicable law, you have the right to:

Access the personal data we hold about you;
Rectification of inaccurate or incomplete personal data;
Erasure ("right to be forgotten") of your personal data, subject to certain exceptions;
Restriction of processing of your personal data in certain circumstances;
Data portability — to receive your personal data in a structured, machine-readable format;
Object to processing based on legitimate interests or for direct marketing;
Rights related to automated decision-making and profiling.

To exercise any of these rights, contact us at contact@hopenapp.com or our Data Protection Officer at dpo@hopenapp.com. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority (e.g., your national data protection authority or the UK ICO).

Data Transfers

Where we transfer personal data from the EEA, UK, or Switzerland to countries not recognized as providing adequate protection, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, the UK International Data Transfer Agreement (IDTA), or other lawful transfer mechanisms as described in our Privacy Policy.

Data Protection Officer

Our Data Protection Officer can be contacted at: dpo@hopenapp.com.

C. California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the third parties with whom we share it.
Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out: We do not sell your personal information. Hopen does not serve advertisements. You may contact us at contact@hopenapp.com to exercise any data sharing opt-out rights.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To submit a verifiable consumer request, contact us at contact@hopenapp.com. We will respond within 45 days. California users under 18 may request removal of User Content they posted by contacting us at contact@hopenapp.com with the subject line "California Removal Request."

D. Canadian Users (PIPEDA / Law 25)

If you are located in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec's Law 25 (Law modernizing legislative provisions respecting the protection of personal information).

You have the right to access, correct, and withdraw consent to the processing of your personal information. Where required by Law 25, we will obtain your explicit consent before collecting sensitive personal information and will maintain a register of our personal information processing activities. To exercise your rights or withdraw consent, contact our Privacy Officer at contact@hopenapp.com.

E. Australian Users (Privacy Act 1988)

If you are located in Australia, we comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access and correct your personal information held by us. If you have a complaint about how we handle your personal information, please contact us at contact@hopenapp.com. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

F. Brazilian Users (LGPD)

If you are located in Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD) (Law No. 13,709/2018). You have the rights of confirmation, access, correction, anonymization or deletion, portability, deletion of personal data processed with consent, information about sharing, information about the possibility of not providing consent and the consequences, and revocation of consent. To exercise these rights, contact us at contact@hopenapp.com.

12. Other Terms

Open Source

The Platform contains certain open source software. Each item of open source software is subject to its own applicable license terms, which can be found at our Open Source Policy.

Entire Agreement

These Terms constitute the whole legal agreement between you and Hopen and govern your use of the Services, completely replacing any prior agreements between you and Hopen in relation to the Services.

Links

You may link to our home page, provided you do so in a way that is fair, legal, and does not damage our reputation. You must not suggest any form of association, approval, or endorsement by us where none exists. We reserve the right to withdraw linking permission without notice.

No Waiver

Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

Security

We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your technology to access our Services securely and should use your own virus protection software.

Severability

If any court of competent jurisdiction rules that any provision of these Terms is invalid, that provision will be removed without affecting the remainder of the Terms, and the remaining provisions will continue to be valid and enforceable.

Exports

You agree not to export or re-export the Services to any country requiring a U.S. or applicable export license without first obtaining such approval, including to U.S. embargoed countries or parties listed on U.S. Government restricted-party lists.

13. Dispute Resolution

A. Informal Resolution (All Users)

If we have a dispute with you relating to or arising out of these Terms, we will first try to resolve it amicably. You agree to do the same. The party raising a dispute will notify the other, and the receiving party will have 60 days to respond. If the dispute remains unresolved within 30 days of a response (or after the response period expires), either party may pursue further action. Completing this informal process is a prerequisite to filing any legal action. Both parties agree to make a good faith effort and agree that applicable limitation periods are tolled during this process.

B. US Users — Binding Arbitration & Class Action Waiver

Please read this section carefully — it affects your legal rights.

Except for disputes that qualify for small claims court, US users and Hopen agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through binding individual arbitration — not in a class, collective, or representative action. You and Hopen each waive the right to a trial by jury and the right to participate in a class action lawsuit or class-wide arbitration.

Arbitration shall be conducted by JAMS under its applicable rules, with proceedings taking place in Los Angeles, California, or via video conference. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Nothing in this Section prevents either party from seeking injunctive or other equitable relief in court for the protection of intellectual property rights or confidentiality obligations.

You have the right to opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to legals@hopenapp.com. Opting out does not affect any other provision of these Terms.

C. EEA & UK Users — Governing Law & Dispute Resolution

If you are resident in the European Economic Area, these Terms are governed by the laws of your EU Member State of residence. Nothing in these Terms affects your rights to bring proceedings before the courts of your place of residence or your rights under any mandatory consumer protection laws applicable in your jurisdiction.

If you are resident in the United Kingdom, these Terms are governed by English law. You may bring proceedings before the courts of England and Wales or the courts of Scotland or Northern Ireland (if you are resident there).

The European Commission provides an Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr. We are not required to participate in alternative dispute resolution but may do so at our discretion.

D. Governing Law — US Users & All Others

For US users, and for users in jurisdictions where local law does not mandate a different governing law, these Terms and any claims arising out of or relating to them shall be governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be resolved exclusively in the U.S. District Court for the Central District of California or the Superior Court of the State of California, County of Los Angeles.

E. One-Year Limitation Period (US Users)

US users and Hopen agree that any proceeding or action must be initiated within one (1) year of the date of the occurrence of the event or facts giving rise to the dispute. Otherwise, the right to pursue any such claim is permanently barred. This limitation does not apply where prohibited by applicable law.

14. Jurisdiction-Specific Provisions

The following additional provisions apply based on your country of residence and supplement (and, where specified, override) the general terms above.

A. Germany

In Germany, the warranty and liability limitations in Sections 9 and 10 are subject to the mandatory provisions of German law, including Sections 305 et seq. of the German Civil Code (BGB). Liability for intent and gross negligence is not limited. The right to terminate for good cause remains unaffected.

B. France

In France, consumers have the benefit of mandatory warranty provisions under French law (garantie légale de conformité, garantie contre les vices cachés). Nothing in these Terms is intended to limit rights afforded to consumers under the French Consumer Code (Code de la consommation).

C. Republic of Korea

In the Republic of Korea, users under 14 may not use the Services. We comply with the Act on Promotion of Information and Communications Network Utilization and Information Protection and the Personal Information Protection Act (PIPA). You have the right to access, correct, delete, and suspend processing of your personal information. To exercise these rights, contact us at contact@hopenapp.com.

D. Japan

In Japan, we comply with the Act on the Protection of Personal Information (APPI). Where required, we will obtain your consent before collecting sensitive personal information and will notify you of the purpose of use. To exercise your access or correction rights, contact us at contact@hopenapp.com.

E. India

In India, we comply with the Information Technology Act, 2000 and applicable rules, including the Digital Personal Data Protection Act, 2023 (DPDPA). You have the right to access, correct, and erase your personal data. You may nominate a person to exercise your rights on your behalf. To exercise your rights, contact us at contact@hopenapp.com.

15. App Stores

Apple

By downloading the Platform from Apple's App Store, you acknowledge and agree that:

These Terms are between Hopen and you; Apple is not a party to these Terms.
The license granted is limited to a personal, non-exclusive, non-transferable right to install the Platform on Apple devices you own or control for personal, non-commercial use, subject to Apple's App Store Terms of Service.
Apple has no obligation to furnish maintenance or support services with respect to the Platform.
In the event of any failure of the Platform to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Apple will have no other warranty obligation with respect to the Platform.
Apple is not responsible for product liability, legal compliance, or consumer protection claims relating to the Platform.
In the event of any third-party intellectual property infringement claim, Apple is not responsible for the investigation, defense, settlement, or discharge of such claim.
Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce these Terms against you.
Hopen expressly authorizes use of the Platform by multiple users through Apple's Family Sharing or similar functionality.

Google Play

By downloading the Platform from Google Play, you acknowledge that: (a) to the extent of any conflict between the Google Play Terms and these Terms, the Google Play Terms shall apply with respect to your use of the Platform; and (b) Google has no responsibility or liability for compliance or non-compliance by Hopen or you under these Terms or the Google Play Terms.

16. Contact Us

For general inquiries: contact@hopenapp.com

For legal and compliance matters: legals@hopenapp.com

Data Protection Officer (EEA / UK / Switzerland): dpo@hopenapp.com