tómate el tiempo para
hacer amigos de verdad

Comparte una burbuja con hasta 5 personas durante 90 días,
dando a los amigos verdaderos el tiempo y el espacio para crecer.

Únete a la lista de espera y sé de los primeros en probarlo.

Descargar en el App Store
Disponible en Google Play

Encuentra tu burbuja cerca,
o al otro lado del mundo

Usa el globo de burbujas para descubrir grupos pequeños cerca de ti o en todo el mundo.
Tu ubicación exacta permanece oculta para que estés seguro.

Nada de charlas triviales
en tu pequeño círculo

Habla en un grupo lo bastante pequeño para que todos conecten.
Los nuevos miembros necesitan la aprobación unánime, para que ninguna buena vibra se rompa.

Tu burbuja ha explotado,
tus amigos se quedan

Cuando una burbuja termina, cada miembro elige quién se convierte en un verdadero amigo.
Los demás pueden intentarlo de nuevo en una nueva burbuja.

La experiencia Hopen va más lejos

Go

Más libertad. Las mismas conexiones auténticas.

Hopen Go amplía la experiencia Hopen con más círculos por descubrir, menos barreras entre idiomas y una app que se siente tuya.

Disponible en la app de Hopen
Notificación con corazón dorado de Hopen Go
Hopen Go · Canadá
6,99 $ CA / mes
O 69,99 $ CA / año
Traducción instantánea de Hopen Go

54 idiomas. Una sola conversación.

Hopen Go abarca 54 idiomas con una traducción casi instantánea, para que puedas conversar de verdad con personas de todo el mundo.

Personalización de la app con Hopen Go

Un aspecto realmente tuyo

Dale un nuevo estilo a la app y haz que tu espacio de Hopen se sienta personal.

Todo sobre burbujas

Tus preguntas, respondidas con claridad.

Desde el primer saludo hasta las amistades que quedan, así es como funciona cada etapa de una burbuja Hopen.

2–5 personas por burbuja
90 cuenta atrás del día
180 día máximo
¿Qué es exactamente una burbuja?

Una burbuja es un grupo pequeño y temporal de 2 a 5 personas. Todos comparten el mismo chat grupal, lo que le brinda a cada persona suficiente espacio para ser visto, hablar y establecer conexiones genuinas.

¿Puedo formar parte de varias burbujas?

Con la versión gratuita de Hopen, puedes pertenecer a una sola burbuja activa a la vez. Hopen Go te permite formar parte de hasta 5 burbujas activas al mismo tiempo. Cada burbuja sigue siendo un pequeño círculo de 2 a 5 personas, pensado para fomentar conversaciones sinceras y vínculos significativos.

¿Cómo creo o me uno a una burbuja?

Puedes iniciar una burbuja con alguien, aceptar una invitación o solicitar unirte a una desde el globo Bubble. No debes estar ya en una burbuja y la burbuja debe tener espacio. Cada miembro existente debe aprobar un nuevo miembro por unanimidad.

¿Cuánto dura una burbuja?

Comienza una nueva burbuja con una cuenta regresiva de 90 días. Un miembro nuevo por primera vez agrega 30 días, pero la cuenta regresiva nunca puede exceder los 90 días. Una burbuja también tiene un límite de vida estricto de 180 días desde su creación, por lo que no puede continuar para siempre a través de cambios de miembros.

¿Qué pasa cuando una burbuja llega a 5 personas?

La burbuja está llena. Las invitaciones y solicitudes de participación dejan de estar disponibles y no hay una lista de espera pública. Se debe abrir un lugar antes de que se pueda considerar a otra persona elegible.

¿Puedo dejar una burbuja cuando quiera?

Sí. Salir no cambia la cuenta atrás. Si quedan menos de 2 miembros activos, la burbuja se disuelve inmediatamente y las membresías restantes finalizan.

¿Se puede quitar una miembro de una burbuja?

Sí, pero todos los miembros votantes, excepto el interesado, deben estar de acuerdo. La votación de eliminación se desactiva cuando solo quedan 2 personas. Un miembro eliminado queda excluido de esa burbuja a menos que un administrador levante la prohibición posteriormente.

¿Qué pasa cuando la cuenta atrás llega a cero?

La burbuja expira y las opciones de amistad se crean automáticamente entre antiguos miembros que aún no son amigos. Cada elección es privada y de pareja a pareja: ambas personas deben elegirse entre sí para convertirse en amigos. Si alguna de las personas se niega, no volverán a tener ninguna relación.

¿Qué pasa si la burbuja se disuelve antes de que termine la cuenta atrás?

Una burbuja se disuelve cuando quedan menos de 2 miembros activos. No se crean opciones de amistad. La conexión temporal con el burbujeador desaparece y cada ex pareja simplemente regresa a la relación que tenían antes de la burbuja, generalmente de amistad o ninguna.

¿Cuál es la diferencia entre un contacto y un amigo?

Un contacto es un marcador privado y unidireccional: agregar a alguien no envía ninguna solicitud ni notificación y no cambia su relación. Un amigo es una conexión mutua que sólo se puede formar cuando ambas personas se eligen después de que expira una burbuja.

¿Puedo enviarle a alguien una solicitud de amistad yo mismo?

No. No puedes enviar una solicitud de amistad manualmente en Hopen. Las opciones de amistad solo se generan automáticamente cuando una burbuja llega al final de su cuenta regresiva.

¿El globo Bubble revela mi ubicación exacta?

No. Tu posición precisa permanece oculta. El globo utiliza un ancla de burbuja imprecisa y sólo actualiza una posición almacenada después de un movimiento importante de más de 100 km. Una burbuja está anclada a su miembro activo más antiguo sin transmitir el GPS en vivo de nadie.

¿Qué pasa si alguien ha bloqueado a un miembro?

Una persona no puede iniciar, unirse o ser invitada a una burbuja cuando ella y cualquier miembro existente se han bloqueado entre sí. Esta verificación se aplica en ambas direcciones antes de que la solicitud pueda avanzar.

Los verdaderos amigos no se encuentran, se construyen

Redescubre la amistad auténtica.

Notifications

¿Por qué Hopen?

Las redes sociales nos conectan con miles de personas, y aun así nunca nos hemos sentido tan solos. Entre los chats grupales de más de 50 personas donde nadie habla de verdad y la superficialidad de miles de «followers» y likes, todos sufrimos la falta de interacciones auténticas. Hopen te devuelve el poder de construir amistades profundas y duraderas.

Chat bubble

Haz conexiones reales, de forma natural

Hopen crea burbujas efímeras de 2 a 5 personas. Vive el momento durante 90 días. Al limitar el tamaño del grupo, forzamos una interacción real y profunda. Garantizamos que tu burbuja será un verdadero capullo de intimidad, porque nadie podrá unirse a ella sin una votación unánime.

Clock

90 días para convertirse en amigos de verdad

Cada burbuja dura 90 días. Esta urgencia le da a la interacción un carácter exclusivo. Vives la burbuja al máximo porque sabes que tiene un final.

Languages

54 idiomas disponibles desde el lanzamiento

Hopen redefine la conectividad social al ofrecer una accesibilidad lingüística sin precedentes, con 54 idiomas disponibles y más de 7 mil millones de usuarios potenciales que hablan su lengua materna. Tanto si quieres descubrir nuevas culturas como si quieres seguir en contacto con tus seres queridos, Hopen habla tu idioma, literalmente.

3D Bubble globe

Una interfaz 3D revolucionaria

Hopen cuenta con una interfaz 3D única llamada Bubble globe. Explora el mundo y descubre burbujas de personas cerca de ti o en todo el mundo. Esta experiencia inmersiva transforma la forma en que encuentras y te conectas con tu burbuja, haciendo que el descubrimiento social sea más intuitivo.

Privacy shield

Un mapa que respeta tu privacidad

A diferencia de las apps que te rastrean al metro, nuestro mapa difumina tu posición y solo se actualiza en saltos de 100 km. Anclado al miembro más antiguo, crea un sentimiento de pertenencia geográfica sin comprometer tu seguridad ni tu privacidad. Puedes buscar y unirte a burbujas con total tranquilidad.

Secret feature

Algo extraordinario está en camino

Estamos preparando una nueva función que revolucionará la forma en que nos comunicamos entre nosotros y reducirá las distancias entre las personas. Mantente atento a un anuncio inédito.

Hablemos

Preguntas sobre asociaciones, prensa, comunidad o inversores - envíanos una nota y nos pondremos en contacto.

Yo soy… *
Buscando… *
Nombre *
Apellido *
Correo electrónico *
Número de teléfono
Empresa
País *
Mensaje *

Política de privacidad

Última actualización: 9 de agosto de 2026 — versión 2.0

This Policy explains how Hopen Technologies Inc. (Hopen, we, us or our), a company incorporated in Québec, Canada, handles personal information when you use the Hopen application, hopenapp.com and related services (the Services).

Summary

  • We collect information you provide, information generated when you use the Services and information from features you choose to connect.
  • We use information to provide Hopen, protect users, communicate with you, comply with law and improve the Services.
  • We do not sell personal information, share it for cross-context behavioural advertising or display third-party advertising in the Services.
  • You may request access, correction, deletion or portability by emailing privacy@hopenapp.com.
  • After account deletion, data is removed from active systems and residual backups are ordinarily overwritten within 90 days, subject to limited legal and security exceptions.

1. About This Policy

This Policy applies to the Services and to people who contact us about them. It does not apply to third-party services governed by their own privacy policies.

Hopen Technologies Inc. is responsible for the processing described here. Contact our Privacy Officer at privacy@hopenapp.com. EEA, UK and Swiss users may contact dpo@hopenapp.com.

2. Information We Collect

We collect only the categories reasonably needed to operate, protect and improve the Services.

  • Account and contact information, such as name, username, email address, telephone number, date of birth and country or region.
  • Profile information and content you create, upload, send or share, including text, photographs, audio and video.
  • Technical and usage information, such as IP address, device and browser type, operating system, language, app version, diagnostics and interactions.
  • Approximate location derived from IP address, and precise device location only when a feature requires it and you grant permission.
  • Information from support requests and from third-party services or device features you choose to connect.

3. How We Use Your Information

We use personal information for the following purposes and do not reuse it for an incompatible purpose without notice and, where required, consent.

  • Provide, personalize and maintain accounts, profiles, bubbles, messaging and other requested features.
  • Authenticate users, prevent abuse, investigate reports and protect users, Hopen and the public.
  • Answer questions, send service messages and provide support.
  • Measure reliability and understand performance so that we can improve the Services.
  • Comply with law, enforce our Terms and establish, exercise or defend legal claims.

4. Legal Basis for Processing

Where the GDPR, UK GDPR or similar law applies, we use the legal basis appropriate to each activity.

  • Contract: processing needed to provide the Services you request.
  • Legitimate interests: operating, improving and protecting the Services where those interests are not overridden by your rights.
  • Legal obligation or protection of vital interests where applicable.
  • Consent when required. You may withdraw consent at any time without affecting earlier lawful processing.

5. Cookies and Tracking Technologies

hopenapp.com stores a first-party language cookie named hopen_locale for up to one year so the site remembers your choice.

The website uses Cloudflare Web Analytics to measure traffic and performance. Cloudflare explains its processing at https://www.cloudflare.com/privacypolicy/.

You can control cookies and permissions through your browser or device settings. Blocking the language cookie may cause the site to forget your selected language.

6. User-Generated Content and Content Moderation

We process content and related technical information to deliver the features you choose and to address safety, security and legal concerns. Content may be visible to the audience you select and may be copied or reshared by recipients.

You must have the necessary rights and permissions for content you upload. To report a moderation or intellectual-property concern, contact legals@hopenapp.com.

7. Social Features: Contact Syncing and Friend Discovery

Contact discovery and device-location features are optional and require the relevant device permission. You can revoke permission in device settings; this stops future collection through that permission but does not undo earlier processing.

  • Contact information used for discovery is processed only to provide that feature and protect it from abuse.
  • Precise location is processed only when you enable a feature that needs it.
  • Profile and content visibility follows the audience and privacy choices available in the relevant feature.

8. Data Sharing and Disclosure

We do not sell personal information, share it for cross-context behavioural advertising or display third-party advertising. We disclose information only as described below.

  • To other users when you choose to publish, send or share profile information or content.
  • To contracted providers supporting hosting, security, analytics, communications, support, moderation or payments, only for the contracted purpose.
  • To authorities or other parties when reasonably necessary to comply with valid legal process, protect rights and safety, investigate misuse or enforce agreements.
  • As part of a merger, financing, reorganization or sale, subject to appropriate confidentiality and notice obligations.

9. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy. Retention depends on the information, the feature, security needs and legal obligations.

When account deletion is completed, information controlled by Hopen is removed from active systems. Residual copies are ordinarily overwritten in backups within 90 days. Content previously shared with other users may remain in their possession or in a conversation where continued display is technically necessary.

We may retain limited information for longer when required by law or reasonably necessary for fraud prevention, security, accounting, dispute resolution or legal claims. Raw IP addresses collected through website waitlist and contact forms are scheduled for deletion within 90 days.

10. Children's Privacy and Age Requirements

You must be at least 13 to use Hopen. A higher age or verified parental authorization may be required where local law applies. The Services are not directed to children below the applicable age.

If we learn that personal information was collected from a child who could not lawfully provide it, we will take reasonable steps to delete it. A parent or guardian may contact privacy@hopenapp.com.

11. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete or obtain a copy of personal information; restrict or object to processing; withdraw consent; appeal a decision; or complain to a regulator.

Email privacy@hopenapp.com and describe the right you wish to exercise. We may request information reasonably necessary to verify identity and authority, and we respond within the period required by applicable law.

  • Manage device permissions for contacts, camera, microphone, notifications and location in your device settings.
  • Request account deletion through an available in-app control or by emailing contact@hopenapp.com.
  • Use an authorized agent where local law permits it.

12. Data Security and Breach Notification

We use administrative, technical and organizational measures designed to protect personal information in light of its nature and the risks involved. No system is completely secure, so we cannot guarantee absolute security.

Protect your credentials and contact contact@hopenapp.com if you believe your account or information has been compromised. We notify affected people and regulators of a personal-data breach when applicable law requires it.

13. International Data Transfers

Hopen is based in Canada and uses providers that may process information in other countries. Those countries may have different data-protection laws.

Where required, we use an approved transfer mechanism, such as an adequacy decision or standard contractual clauses, and safeguards appropriate to the risk. Contact privacy@hopenapp.com for information relevant to you.

14. Regional Information

EEA, UK and Swiss users may exercise the rights in Section 11 and complain to their local data-protection authority. Contact dpo@hopenapp.com.

The Privacy Officer of Hopen Technologies Inc. oversees privacy compliance in Québec and Canada. Contact privacy@hopenapp.com.

California residents may request to know, access, correct or delete covered personal information. Hopen does not sell personal information or share it for cross-context behavioural advertising.

Residents of other regions may have additional rights under local law. Contact privacy@hopenapp.com and we will apply the law that governs your request.

15. Consent and Your Controls

Where processing depends on consent, we ask for a clear choice through the relevant feature or device permission. You may later withdraw that consent through the same feature, your device settings or by contacting privacy@hopenapp.com.

Withdrawal does not affect processing that was lawful before it and may prevent a feature that needs the information from working.

16. Account Deletion

Request deletion through an available in-app account control or by emailing contact@hopenapp.com. After verification, Hopen removes account information and content from active systems and ordinarily overwrites residual backups within 90 days, subject to the exceptions in Section 9.

Messages or content already received, retained or reshared by another user may remain available to that user. If temporary deactivation is offered, your information remains stored until you reactivate or request deletion.

17. Changes to This Privacy Policy

We may update this Policy to reflect changes to the Services, our practices or the law. We will update the date above and provide additional notice when a change materially affects your rights and applicable law requires notice.

18. Contact Us

Hopen Technologies Inc., Québec, Canada

Términos del servicio

Última actualización: 9 de agosto de 2026 — versión 2.0

These Terms apply to all users globally. Where your country of residence grants you additional or different rights under local law, those rights are preserved. Jurisdiction-specific provisions appear throughout this document and in Section 14.

1. Your Relationship With Us

Hopen is provided by Hopen Technologies Inc., a company incorporated in Québec, Canada. These Terms govern your use of the Hopen application, hopenapp.com and related services.

You must be at least 13 to use the Services. A higher age or verified parental authorization may be required where local law applies.

Users who are above the applicable minimum age but under 18 (or the age of legal majority in their jurisdiction) may only use the Services with the verified consent of a parent or legal guardian who agrees to be bound by these Terms on the minor's behalf. By allowing a minor to use the Services, the parent or legal guardian accepts full responsibility for the minor's use.

We do not knowingly collect personal information from users below the applicable minimum age. If we become aware that such a user has provided us with personal information, we will promptly delete their account and all associated data. If you believe a child below the applicable minimum age has provided us with personal information, please contact us at: contact@hopenapp.com.

2. Accepting the Terms

By creating an account or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you use the Services for an organization, you confirm that you can bind it.

If you do not agree, do not use the Services. Mandatory rights that cannot lawfully be waived remain unaffected.

3. Changes to the Terms

We may amend these Terms from time to time — for instance, when we update functionality, combine apps or services, or when there are regulatory changes. For material changes, we will provide at least 30 days' advance notice via email to the address associated with your account and/or a prominent in-app notification, except where applicable law requires a different notice period. We will also update the "Last Updated" date at the top of these Terms.

Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance of those Terms. If you do not agree to the updated Terms, you must stop using the Services and may delete your account before the effective date.

If you are an EEA or UK resident, we will not rely on your continued use alone as consent to changes that materially affect your rights. We will seek your explicit agreement where required by applicable law.

4. Your Account with Us

Provide accurate information, protect your credentials and notify contact@hopenapp.com promptly about suspected unauthorized access.

You may request account deletion through an available in-app control or by contacting contact@hopenapp.com. Personal information is then handled as described in the Privacy Policy.

5. Your Access to and Use of the Services

Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. You may not:

  • Access or use the Services if you do not meet the applicable minimum age requirement or have not obtained verified parental consent where required;
  • Make unauthorized copies of, modify, adapt, translate, reverse engineer, disassemble, decompile, or create derivative works of the Services or any content included therein;
  • Distribute, license, transfer, or sell, in whole or in part, any of the Services or derivative works thereof;
  • Market, rent, or lease the Services for a fee or charge, or use the Services to advertise or perform commercial solicitation without our express written consent;
  • Interfere with or disrupt the proper working of the Services, or bypass any access restrictions or security measures;
  • Use automated scripts, bots, crawlers, or scrapers to collect information from or interact with the Services;
  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
  • Intimidate, harass, or bully another user, or promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, age, or any other protected characteristic;
  • Use or attempt to use another user's account without authorization, or create a false identity on the Services;
  • Engage in conduct that creates a conflict of interest or undermines the integrity of the Services, such as trading or soliciting fake reviews;
  • Upload, post, transmit, or otherwise make available:
  • Malicious code including viruses, trojans, worms, or logic bombs;
  • Unsolicited or unauthorized advertising, spam, chain letters, or pyramid schemes;
  • Private information of any third party, including identity document numbers, financial account details, addresses, or phone numbers;
  • Material that infringes any copyright, trademark, or other intellectual property or privacy rights;
  • Defamatory, obscene, offensive, pornographic, hateful, or inflammatory material;
  • Material that constitutes, encourages, or provides instructions for criminal offences, dangerous activities, or self-harm;
  • Deliberately provocative, trolling, or bullying content intended to harass, harm, scare, distress, or upset others;
  • Threats of any kind, including threats of physical violence;
  • Racist, discriminatory, or hate speech material;
  • Professional advice (medical, legal, financial, etc.) that you are not qualified or licensed to provide.

We reserve the right, at any time and without prior notice, to remove or disable access to content for any reason, including content we determine to be objectionable, in violation of these Terms, or harmful to users or the Services.

Automated Processing

Our automated systems may analyze your content to provide features such as customized results, spam detection, and malware detection. This analysis occurs as content is sent, received, and stored. Where required by applicable law (including the GDPR), you have the right to object to certain automated processing of your personal data. Please see our Privacy Policy for further details.

6. Intellectual Property Rights

The Services and Hopen materials, excluding user content, are owned by or licensed to Hopen and protected by intellectual-property law.

To report alleged infringement, email legals@hopenapp.com with enough information to identify the protected work, the material, your contact details and the basis for your claim.

7. Content

You retain ownership of content you submit and confirm that you have the rights and permissions needed to submit it.

You grant Hopen a non-exclusive, worldwide, royalty-free license to host, store, reproduce, adapt, display and transmit your content only as reasonably necessary to operate, secure, improve and provide the Services you use. Contracted providers may perform those functions for Hopen.

The license ends when your content is deleted from active systems, except where limited continued processing is needed for backups, legal obligations, safety, dispute resolution or content another user retained or reshared. Hopen does not acquire ownership of your content.

8. Indemnity

You agree to defend, indemnify, and hold harmless Hopen, its parents, subsidiaries, affiliates, and each of their respective officers, directors, employees, agents, and advisors from any and all claims, liabilities, costs, and expenses, including attorneys' fees, arising out of or related to: (a) your breach of these Terms; (b) your User Content; (c) your use of the Services; or (d) your violation of any law or the rights of a third party.

In some jurisdictions (including the EEA and UK), indemnity clauses may be subject to consumer protection limitations. Nothing in this section is intended to override rights you have under applicable mandatory consumer protection law.

9. Exclusion of Warranties

Nothing in these Terms shall affect any statutory rights that you cannot contractually agree to alter or waive and are legally always entitled to as a consumer under your local law.

The Services are provided "as is" and we make no warranty or representation to you with respect to them. In particular we do not represent or warrant that: (i) your use of the Services will meet your requirements; (ii) use will be uninterrupted, timely, secure, or free from error; (iii) any information obtained through the Services will be accurate or reliable; or (iv) defects in the operation or functionality of any software will be corrected.

We may change, suspend, withdraw, or restrict the availability of all or any part of our Platform for business and operational reasons at any time without notice.

10. Limitation of Liability

Nothing in these Terms shall exclude or limit our liability for losses which may not be lawfully excluded or limited by applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Subject to the above, we shall not be liable to you for: (i) any loss of profit; (ii) any loss of goodwill; (iii) any loss of opportunity; (iv) any loss of data; or (v) any indirect or consequential losses. Any other loss will be limited to the amount paid by you to Hopen within the last 12 months.

We only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for loss of profit, business interruption, or loss of business opportunity.

You are responsible for any mobile or data charges that may apply to your use of the Service.

EEA & UK users: Nothing in this section limits your rights under the EU Consumer Rights Directive, UK Consumer Rights Act 2015, or any other applicable mandatory consumer protection legislation. If you are a consumer, your statutory rights are not affected.

11. Privacy & Data Protection

Our Privacy Policy explains how we handle personal information and forms part of these Terms. It is available at https://hopenapp.com/privacy-policy.

To exercise any of these rights, contact us at contact@hopenapp.com or our Data Protection Officer at dpo@hopenapp.com. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority (e.g., your national data protection authority or the UK ICO).

Data Transfers

Where we transfer personal data from the EEA, UK, or Switzerland to countries not recognized as providing adequate protection, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, the UK International Data Transfer Agreement (IDTA), or other lawful transfer mechanisms as described in our Privacy Policy.

Data Protection Officer

Our Data Protection Officer can be contacted at: dpo@hopenapp.com.

C. California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the third parties with whom we share it.
  • Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Opt-Out: We do not sell your personal information. Hopen does not serve advertisements. You may contact us at contact@hopenapp.com to exercise any data sharing opt-out rights.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To submit a verifiable consumer request, contact us at contact@hopenapp.com. We will respond within 45 days. California users under 18 may request removal of User Content they posted by contacting us at contact@hopenapp.com with the subject line "California Removal Request."

D. Canadian Users (PIPEDA / Law 25)

If you are located in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec's Law 25 (Law modernizing legislative provisions respecting the protection of personal information).

You have the right to access, correct, and withdraw consent to the processing of your personal information. Where required by Law 25, we will obtain your explicit consent before collecting sensitive personal information and will maintain a register of our personal information processing activities. To exercise your rights or withdraw consent, contact our Privacy Officer at contact@hopenapp.com.

E. Australian Users (Privacy Act 1988)

If you are located in Australia, we comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access and correct your personal information held by us. If you have a complaint about how we handle your personal information, please contact us at contact@hopenapp.com. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

F. Brazilian Users (LGPD)

If you are located in Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD) (Law No. 13,709/2018). You have the rights of confirmation, access, correction, anonymization or deletion, portability, deletion of personal data processed with consent, information about sharing, information about the possibility of not providing consent and the consequences, and revocation of consent. To exercise these rights, contact us at contact@hopenapp.com.

12. Other Terms

Third-party and open-source components remain subject to their applicable license terms.

If any provision is unenforceable, it will be limited or removed only as necessary and the remaining Terms will continue. A failure to enforce a provision is not a waiver.

These Terms and the Privacy Policy form the agreement between you and Hopen concerning the Services, except for additional terms clearly presented for a specific feature.

13. Dispute Resolution

Before starting formal proceedings, you and Hopen agree to try in good faith to resolve a dispute by written notice to legals@hopenapp.com. This does not prevent urgent relief and does not shorten any limitation period.

These Terms are governed by the laws of Québec and the federal laws of Canada applicable there, without depriving you of mandatory protections available in your country or province of residence. Jurisdiction and venue are determined by applicable law.

14. Jurisdiction-Specific Provisions

Mandatory consumer, privacy, child-safety, warranty and liability rules in your place of residence apply even when these Terms state otherwise. Nothing in these Terms limits rights that applicable law does not allow Hopen to limit.

15. App Stores

Apple

By downloading the Platform from Apple's App Store, you acknowledge and agree that:

  • These Terms are between Hopen and you; Apple is not a party to these Terms.
  • The license granted is limited to a personal, non-exclusive, non-transferable right to install the Platform on Apple devices you own or control for personal, non-commercial use, subject to Apple's App Store Terms of Service.
  • Apple has no obligation to furnish maintenance or support services with respect to the Platform.
  • In the event of any failure of the Platform to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Apple will have no other warranty obligation with respect to the Platform.
  • Apple is not responsible for product liability, legal compliance, or consumer protection claims relating to the Platform.
  • In the event of any third-party intellectual property infringement claim, Apple is not responsible for the investigation, defense, settlement, or discharge of such claim.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce these Terms against you.
  • Hopen expressly authorizes use of the Platform by multiple users through Apple's Family Sharing or similar functionality.

Google Play

By downloading the Platform from Google Play, you acknowledge that: (a) to the extent of any conflict between the Google Play Terms and these Terms, the Google Play Terms shall apply with respect to your use of the Platform; and (b) Google has no responsibility or liability for compliance or non-compliance by Hopen or you under these Terms or the Google Play Terms.

16. Contact Us

General support: contact@hopenapp.com

Legal notices: legals@hopenapp.com

Privacy requests: privacy@hopenapp.com

Hopen Technologies Inc., Québec, Canada